Returns
We want garments to be worn, not stored uncertainly.
If something is not right, you may return it within 30 days of delivery.
Condition
Items must be:
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Unworn
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Unwashed
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In original condition
Trying on indoors is completely fine.
Exchanges
If you need a different size, we recommend an exchange rather than refund — it is usually quicker and avoids disappointment if stock is limited.
Refunds
Once received and checked, refunds are issued to the original payment method.
Please allow a few working days for banks to process.
Faults
If a garment arrives damaged or incorrect, contact us and we will resolve it promptly.
How to start a return
Email:
support@waterandspirit.co.uk
Include your order number and reason — we will guide you from there.